Free yourself from the day-to-day, today.
Runway operators get things done. We deep dive into your business strategy and learn your ways of working, so you can safely delegate all those to-do’s and unexplored ideas to us. Just as you would do if you had an available internal resource.
Marketing Communications | Agile Project Management | Copywriting | Brand Marketing | Employer Branding | Business Operations
Businesses need Runway
The only way to grow fast is to get things done faster. Test out that new idea. Enhance that user experience. Plug that leak in the sales funnel.
But, as a business owner, you don’t have time to get caught up in the day-to-day.
So, let someone else worry about that. Because you need to stay focused on big picture growth opportunities.
Experience you can trust
Our operators have worked in-house or consulted to multiple MNCs, small businesses, and start-ups.
Our services
We are cross-functional. If it needs a hands-on, customer-centric approach, we can get it done.
Turn your vision into a reality
Agile Project Management
Test out new ideas to realise untapped potential, or troubleshoot problems that arise to close the gap.
We will facilitate problem-solving workshops to define project goals, establish a cohesive project plan, collaborate with relevant stakeholders, and execute new concept trials, one increment at a time.
Drive customer engagement
Email Marketing & User Journeys
Activate your customer database with regular reasons to connect and stay front-of-mind.
We will build open-worthy emails and automate email sequences based on user actions so we can target each individual with the right messaging at the right time.
Optimise your sales process
CRM & Workflow Automations
Support your sales team so no prospect, lead, or customer is ever left hanging.
We will define optimum workflows for your team, create templates for common communications, and set-up your CRM system to automate as much of the process as possible.
Attract and engage customers
Content Strategy, Copywriting & UX Writing
Articulate your message, build a relationship with your reader, and persuade your customers to engage.
We will define a content strategy, and write provoking copy for websites, promotional campaigns, newsletters, blog articles, sales decks, social media posts, or video scripts.
Foster loyal connections
Brand Marketing & Partnerships
Leverage your owned, earned and paid channels to broadcast your message and influence your audience.
We will work with you to define your brand positioning statement, value proposition, and brand identity. With the foundations set, we will guide your designers and brand partners to communicate this message and extend your reach.
Build a user-centric digital product or website
Scrum Product Management
Make it easy for your users and customers to understand what you are selling, and experience your product or service to solve their problems.
We will develop a product strategy, prioritise build requirements, and guide your developers and designers to deliver user-friendly products and websites. Enhanced over time.
Ensure transparency and collaboration
Agency Management & Team Leadership
Make sure everyone is working together and on the same page, even if you are not available.
We will use the required collaboration tools to keep you, your agencies, and your team members updated and on track, as well as respond to all queries and requests from stakeholders with minimal impact to your day.
Appeal to the best talent
Recruitment Marketing & Operations
Bring on board the talent you need, even if they are not actively looking.
We will develop a communications strategy for your employer brand, and guide your recruiters on best practice recruitment processes from writing inspiring job descriptions and proactively pitching to candidates, to seamless offer negotiation and employee onboarding.
Leverage your potential
Training Guides & Workshops
Capitalise on your hiring investment by giving your team the knowledge and guidance they need to succeed.
We will help induct your new employees to your way of working, and the most efficient way to use the tools available, by developing easy-to-follow visual aids for predefined workflows, and delivering hands-on productivity or operational training workshops.
All of this is made possible by using Mailchimp, MailJet, Jira, Trello, Wordpress, Wix, Typedream, Pipedrive, Hubspot, Eventbrite, Zapier, Invenias by Bullhorn, Microsoft 365, Google Workspace, Slack and Loom.
Need us to use another tool? We will learn any other no-code platform quickly.
“We are so glad our operator has come onboard as the marketing communications lead for our non-profit. They have been an asset to our team!
Our operator excels at delivering on a well-thought-out marketing and communications strategy and delivered an end-to-end solution that fits our communications needs perfectly.
We especially value their hands-on, proactive approach to elevating our communications strategy, whilst identifying more efficient operational processes for future implementation. Our operator is a fantastic team player with exceptional collaboration and communication skills.
I recommend Runway to any business who needs a flexible, strategic and efficient resource.”
A team player.
Christine Y.
Client – GJWHF$ Co-Founder
“I love being part of a team where members are self-motivated and passionate, yet the environment is relaxed and flexible.
Given clear processes and open communication, I’m able to work remotely on my own time but collaborate well with others.
My operator is hard-working, knowledgeable and very supportive.”
Highly recommend.
Lise C.
Team Member – Software Developer
“In today’s highly specialised labour market, our operator is genuinely a rare breed of executive who possesses a broad generalist skill set with deep cross-functional expertise in sales, marketing, product operations, and HR.
Given their experience, our operator has an acute understanding of business needs – including the ability to identify and prioritise initiatives that can “move the needle” and deliver tangible outcomes.
Our operator’s project management skills are exceptional, while their sound communication abilities proved invaluable in coordinating global project teams to rally around clear goals and deliverables for my business.
As an ex-start-up founder, my operator is also acutely aware of busy founder schedules, which is evidenced by their ability to roll up their sleeves and simply get things done with minimal guidance. I cannot over-emphasise just how much bandwidth my operator has given me as a CEO, especially in knowing that business critical tasks were being left with someone who is both extremely capable and trustworthy.
If you’re a founder or business owner looking for someone to supercharge your business operations, I strongly recommend you meet with Runway to see how they can add immediate, tangible value to your company.”
A genuine operator.
Benjamin Q.
Client – Quinlan & Associates Founder & CEO
“Working with my operator is the perfect balance of collaboration with a clearly detailed outcome.
My operator is methodical and detailed in her understanding of the product and/or project, and comes to the table with an open mind to improve features, processes and products.
They give free rein to designers to explore different solutions, but provides clear direction and guard rails to ensure outputs are consistently on brand and adhering to best design practices for a seamless user experience.
Working with my operator is easy and makes projects not only successful, but also enjoyable.
A true unicorn.
Rebecca J.
Team Member – UX/UI Designer
“I enjoyed my time working with my operator to the max. Always learning new things and challenging myself to come up with new ideas and accomplishing new tasks.
What amazed me the most was the perfect balance between having a clear structure and goal, but also giving me the freedom to contribute new and different ideas.
I recommend working with my operator to anyone who wants to be in a dynamic, nurturing, challenging yet supportive environment.“
100/100.
Julieth D..
Team Member – Graphic Designer
How it works
01
Define the scope
Let’s chat about your needs and workshop ways we can help
02
Agree the employment period
How long you will need an operator?
03
Establish the time requirements
How many days per week is an operator is required?
04
Set the fee structure
What will the monthly cost, or milestone payment schedule be?
FAQs
We only need an operator for a once-off project. Is this ok?
Yes, short-term assignments are ok. We can agree a project-fee, monthly payment, or milestone payment schedule.
Can I hire an operator for longer term contracts?
Yes, we can perform as a part-time employee for ongoing needs. These contracts will be a set monthly fee based on number of days per week required.
Do your operators work regular working hours?
Most of the time, yes. Within the GMT+8 time zone. Although, we understand some activities happen outside of normal hours. At the same time, our operators may have other clients’ needs to attend to. However, we will stay in regular contact and keep you updated on delivery timelines; just as you would expect of an employee managing multiple concurrent projects.
Where are your operators based?
We are based in Hong Kong, and can be available to meet for a coffee if you are close-by.
Do you outsource work to other contractors?
No. All our work is conducted by a qualified Runway operator. Each operator has extensive in-house experience at market leading MNCs and small businesses within senior positions. However, we are happy to help manage any external agents you hire as a member of the project team.
I eventually plan to hire an internal resource. Will you be able to conduct a handover when the time comes?
Yes, of course. We can also develop how-to guides or conduct training workshops, if required. Or, if you really enjoyed working with your operator, we can also discuss the potential of bringing them onboard with you full time.
Give yourself more time to scale
Onboard a Runway operator
Runway 